Terms and Conditions

The nature of our holidays

Most of our suggested itineraries, journeys and excursions are hotel (or motor vessel)-based, using accommodation that ranges from the comfortable to the luxurious, and do not involve hard physical effort or deprivation. Many will offer optional activities, such as hiking, cycling, horse-riding or kayaking, which involve moderate effort over a period of only a couple of hours or so. Others include these activities as an intrinsic part of the itinerary, and you will need to be fit.

The infrastructure and tourist amenities in our featured destinations may have improved over the past years. However, even the most meticulously planned arrangements can, and do, go wrong. Conditions are such that there may be moments of discomfort, and delays are a way of life. Clients booking package or tailor-made travel arrangements implicitly accept the above.

RASK Travel accepts no liability for the results of delays, or any loss, consequential loss or contingent liability arising from them. Clients, their baggage and property travel entirely at their own risk, acknowledging that in participating in the trip, certain risks may occur, including, but under no circumstances limited to, the hazards of travelling in mountainous terrain, the forces of nature and the limited medical facilities of some regions. Passenger seat belt regulations are not widely enforced. Hard hats are not normally provided for horse-riding or cycling.

RASK Travel acts as a travel agent on behalf of all and any supplier delivering the actual service (e.g. the hotel, tour, flight, cruise etc.)

Our tariffs

The prices shown for our suggested itineraries give you a guideline as to cost, though obviously this will vary with any changes you decide to make. The prices reflect the tariff in the lowest appropriate season in standard or superior accommodation as indicated. Where appropriate, transfers and excursions may be private; on other occasions you’ll be sharing the services with others – especially where there is nothing special to be gained by private travel. You can of course, ask us to modify these details if your priorities are different: in fact, the journeys are in most cases very flexible. A full quotation will accompany our written proposal for your itinerary.

Not included in the Tour Tariffs

– Comprehensive travel insurance, visa fees, international and domestic airport taxes, porterage (unless stated), laundry, telephone calls, items of a personal nature, gratuities.
– Side trips or excursions shown as optional, entrance fees to national parks or municipal taxes which cannot practically be collected by RASK Travel, and which must usually be paid locally in cash.

In some locations the services of a representative are not included, and, particularly if you have so requested, you may have only a driver who speaks little English.

Visas

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities, such responsibility may include additional restrictions, requirements or be invalided if you have any criminal convictions and/or contagious diseases.

If your passport is damaged, does not have sufficient pages for any required visas and/or entry stamps gained en route, is not machine readable or not valid for at least 6 months from the date of return, you may not be able to travel.  Any loss, fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.  All travellers must have a valid passport for international travel.
Entry to the USA for all eligible nationals of the Visa Waiver Program (VWP) require an Electronic System for Travel Authorisation (ESTA).

You will be unable to enter the USA under the VWP unless you have obtained an ESTA at least 72 hours prior to travel. It is your responsibility to ensure that you get ESTA prior to travel.

If you need information regarding visa and other travel document requirements for your trip then it is your responsibility to check directly with the relevant consulate. While RASK TRAVEL can obtain visa information from an external visa advisory service provider on your behalf, RASK TRAVEL is not legally required to do so, and we do not warrant the accuracy of such information nor do we accept liability for any loss or damage, which you may suffer in reliance on it.

Meals

We rarely make reference to meals in our printed material or on our website, but their inclusion or not in the price will be clarified in your individual proposal. In many cases breakfast is included in hotel rates.  Some hotels and itineraries will offer full-board (breakfast, lunch and dinner) or half-board (breakfast and one other meal). Breakfast may be a substantial buffet, or, more rarely, a simple bread roll and a hot drink.

Tickets and vouchers

After you have paid in full, you will receive (usually a month before departure) your airline e-tickets and any domestic flight tickets that are to be issued at this end. Most tickets are issued electronically, but traditional paper tickets may be necessary on some routes.

Our financial summary or itinerary is not a travel document. If you do not have a valid ticket or e-ticket, the airline will ask you to pay again. You will receive an itinerary for the services we have contracted on your behalf at your destination/s. The normal procedure is for our local handling agents to give you their own vouchers or tickets. A 24-hour emergency telephone number, printed in your final itinerary letter, will enable you to contact us quickly if something goes wrong.

Taxes and surcharges

With wildly fluctuating oil prices, airlines are applying fuel surcharges, as well as taxes, to their normal fares. The level of surcharge is constantly changing and at the time of going to press is between EUR200-EUR250 per person. This is included in the fare we quote to you but is subject to change until you have paid in full and the ticket has been issued. All these taxes are included in the airfare quoted to you.

Card payments

Kindly refer to your invoice for card payment details and surcharges.

Booking Conditions

Please pay particular attention to the following paragraphs:

1 Deposits and interim payments
8 Cancellations by you
14 Insurance
15 Your responsibilities

Your contract (unless specifically noted) is with RASK Travel Scandinavia Ltd. (registered in Israel under #514587427 in the Israeli Registry of Companies), trading as RASK Travel, herein described as RASK TRAVEL. When making a booking, you (the lead name on the booking) guarantee that you have the authority to accept, and do accept for you and on behalf of your party, that you are subject to the following conditions, and are deemed to have read, understood and accepted these as well as the paragraphs above under the heading General Information. Your contract with RASK TRAVEL is also subject to the terms and conditions of carriage of any airline used.

1. Deposits and interim payments
A non-refundable deposit of EUR250 per person travelling, or appropriate amount as stated in the brochure, in email correspondence from RASK TRAVEL or on the website, is required when the booking form or booking email is submitted. You must read our booking conditions before you pay a deposit. For certain destinations and services a higher deposit may be required and you will be advised of this at the time of booking. Some arrangements are booked through companies with whom we are in association, (particularly cruise operators) and there may be a requirement of an intermediate payment. This information is provided for you where appropriate, but we will also advise you of any special booking conditions when we send a financial summary. In the case of cruises, RASK TRAVEL acts as agent, not as principal, and these (and other) cruise operators require you to complete their booking form, and adhere to their booking conditions. Clients booking by telephone, facsimile, email or over the internet will be deemed to have read the booking conditions and accepted them. We will issue a confirmation at which point we have accepted your booking and a contract exists. We will normally confirm the proposed arrangements within 5 working days, but sometimes it takes longer. However, in the case of certain bespoke arrangements, please allow time for us to communicate withour partners across the world – this sometimes takes a week or more. It is not our practice to provide a detailed breakdown of costings where we are constructing a multi-sector itinerary, but we will show a separate figure for transatlantic flights if you ask us to do so, and if our contract with the airline permits us. It is your responsibility to check the confirmation and to let RASK TRAVEL or your travel agent know immediately in the event of any error. In the event that there is an obviously incorrect price shown on your financial summary RASK TRAVEL will issue a new one and not be bound by the price quoted on the incorrect one. If we are unable to confirm you on a tour, we will refund your deposit, in full. However, for tailor-made arrangements, it is likely that we may not, from the outset, be able to confirm you on the very precise itinerary that the brochure or proposal or website states. We will, of course, search diligently for what we consider to be an acceptable alternative and this may be reflected in a higher or lower overall price. Clients should be aware that, if we feel we are proposing a reasonably close alternative to that requested, we will not refund a deposit. In practice, we are sympathetic to a client’s demands, and if you make it clear from the outset that you have a particular requirement that must be fulfilled, we will refund deposits in full if we cannot meet this demand.

2.Acceptance
RASK TRAVEL reserves the right to refuse any booking from prospective clients whom RASK TRAVEL considers unsuitable for the type of travel to be undertaken.

3. Final payments
Final payment is due not less than 60 days before departure, or immediately if you book within 60 days of departure. However, it may be that to guarantee a price, we may have to ask you to pay in full for all or part of your holiday at an earlier date. If full payment is not received accordingly, RASK TRAVEL reserves the right to treat your booking as cancelled and apply the appropriate charge as outlined in paragraph 8(a). This also applies to interim payments, where applicable, as stated in 1. Deposits. Where we are aware that an increase in flight cost is imminent we will advise clients that immediate payment will enable us to issue tickets so as to avoid passing any additional flight cost, tax or other surcharge on to the client. This also applies to clients making flight arrangements which are allied to, but do not directly affect, tour arrangements we are making.

4. Children
Children over the age of 12 are treated as adults as far as pricing is concerned. Many of our escorted group and tailor-made tours or extensions are suitable for families and we suggest that you contact us to discuss the best options before booking. There are sometimes reductions for one child (and sometimes two children) sharing the room of two accompanying adults, but these vary from country to country and resort to resort. These arrangements usually involve placing an extra foldaway bed in a normal double room.

5. (a) Longhaul (usually transatlantic) airline tickets
Flights may or may not be priced separately from the tour cost, but usually tailor-made/bespoke holidays show them separately, and escorted-group holidays show a flights-inclusive price (but see 5b below). At the time of booking, if there is a lack of availability in the specified class on any particular flight, we will endeavour to offer you alternative economy class seats and shall advise you of any additional flight supplement payable before you book. The same applies when clients request alternative or extraordinary flight arrangements. We will not issue airline e-tickets until we have received full payment for them. Many of the airfares we apply are negotiated as special arrangements and attract higher than normal cancellation penalties. Certain airfares are only guaranteed at the time of issue and thus fares and taxes may change without warning. As a general rule there is no penalty additional to those listed in para. 8 if an airline e-ticket is cancelled before it is issued; once the ticket is issued, each airline imposes its own rules, and the cancellation penalty may be as much as 100%. (Bear in mind that moneys paid for all services cancelled within 29 days of departure are non-refundable). Clients should not take the ticketed fare into consideration when attempting to assess potential refunds on unused e-tickets.

(b) Land-only tours
For the Land-Only option of an escorted group trip shown on the website, the price shown excludes flights to the start of your trip. We strongly recommend you do not confirm or pay for any flight or other arrangements until we have confirmed your land-only reservation to you in writing.  If you do, RASK TRAVEL does not accept responsibility for any costs incurred for cancellation of such services if your chosen tour does not confirm. RASK TRAVEL can often hold flight reservations from the UK without having to confirm or pay for the seats immediately.  If you would like us to do this for you, please chose the flight inclusive option when booking online.

6.Independent arrangements and discontinuous itineraries
Clients may already have flight, accommodation or transport reservations in place when they book tailor-made/bespoke arrangements with us. Pleae note we accept no liability for dovetailing with these independent arrangements or where your booked itinerary with RASK TRAVEL is discontinuous. In these circumstances if, for example, you arrive late to join a trip or to make onward connections, we shall endeavour to rearrange hotels and transfers, but we accept liability only for the elements of the itinerary that we are contracted to provide.

7. Alterations by you before departure
If you decide to change any part of a confirmed booking up to 60 days before departure, we will try to assist but will charge for additional holiday costs incurred, including cancellation charges that may be incurred for services cancelled. We reserve the right to make in addition an administration charge of EUR25 per person, per change. Whilst RASK TRAVEL will do its utmost to assist you with any changes this may not be possible. Any amendments must be made in writing by the lead passenger on the booking. Alterations within the periods below in paragraph 8 before departure we may choose to treat as a cancellation, and the penalties hereunder will apply. In circumstances where a client is unable to travel, RASK TRAVEL will allow the substitution of another suitable person on the same tour arrangements, dates and itinerary, if that person satisfies the conditions applicable to the tour or excursion. For services which have already been purchased by RASK TRAVEL and are non-refundable, additional costs of amending and/or acquiring these services for the replacement client must be paid by you. Airlines normally consider name changes as a cancellation and any alteration may incur a full cancellation penalty in reference to the airfare. RASK TRAVEL must be given reasonable notice of the transfer request, which is considered to be at least 14 days prior to the outward departure date.

8. Cancellations by you
Any client who wishes to cancel must do so in writing and the following fees or percentages will be charged based on the date of receipt in writing, by fax or by email by RASK TRAVEL of notification of cancellation. Cancellations will take effect the day said written notification is received by us and we have confirmed back to you that we have received your written notification.

Any client of RASK TRAVEL having confirmed a travel arrangement with RASK TRAVEL implicitly understands that RASK TRAVEL can never refund amounts in excess of what RASK TRAVEL itself is refunded by the actual supplier of the service, such as by the hotel or tour operator. An itinerary may include items and services which are entirely non-refundable, regardless of the time of cancellation.

a) Standard conditions – in instances where all services
If cancelled: Maximum charge
60 days or more before departure Deposit (and interim payment where appropriate). Note that any itinerary may include items and services which are entirely non-refundable.
Between 59-30 days before departure  60% of tour cost or interim payment (where appropriate) whichever greater. Note that any itinerary may include items and services which are entirely non-refundable.
29 days or less before departure 100% tour cost
b) Cruise conditions 
If cancelled: Maximum charge
120 days or more before departure Deposit and interim payment. Note that any itinerary may include items and services which are entirely non-refundable.
Between 119-60 days before departure Interim payment, up to 100% of cruise cost or 50% of tour cost (whichever greatest). Note that any itinerary may include items and services which are entirely non-refundable.
Between 59-30 days before departure 100% of cruise cost, or 50% of tour cost (whichever greater)
29 days or less before departure 100% of tour cost

If cancellation occurs less than 60 days before departure and full payment has not been received, the appropriate charge will still apply and unpaid monies are due immediately. If the reason for your cancellation is covered under the terms of your insurance policy you may be able to reclaim these charges. Again note: any itinerary may include items and services which are entirely non-refundable, regardless of the time of the cancellation. In these instances, there is no refund if cancelled.

c) Alteration or cancellation after commencement of travel
Any alteration that you request after your tour has commenced, RASK TRAVEL will do its best to implement, but we cannot guarantee that it will be possible. In the event of such amendments being made you will be liable for any alteration or cancellation charges that may be levied for the services originally booked, and for the booking of revised arrangements and the arrangements themselves. As a basic principle, no refund will be paid to clients who do not commence or complete a tour, extension, or sector but please see paragraph 11 Refunds.

9. Cancellations or alterations by RASK TRAVEL
a) Alterations

We will of course aim to provide the services we confirmed. However, arrangements are planned several months in advance and rely on the services of independent airlines and other service providers over whom we have no direct control. Therefore, RASK TRAVEL reserves the right at any time to make changes to your holiday arrangements (including flights, accommodation, transport or services) and if changes are made we will advise you or your travel agent where possible before you depart. Flight timings and carriers in the brochure are subject to change as a result of airline procedures, and details given on your Itinerary are for guidance only. Even details shown on your e-tickets may be subject to change locally especially in respect of airline schedule changes or any other operational decisions.

In the unlikely event that there is a change to the actual airline after you have received your tickets you will be notified as soon as possible. Such a change is deemed to be a minor change. Other examples of minor changes include, but are not limited to, alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard and changes of some scheduled destinations. In these circumstances, RASK TRAVEL will try to notify you where possible but will not pay any compensation in respect of minor changes. The flight number and airline shown on your ticket may not be the one you actually fly with – this is called code-sharing. Usually, airport departure information boards will reflect this, and ‘toggle’ between two flight numbers even though it’s the same flight.

If we make a material change (examples of which are a change before departure, involving a significant change of resort or ground itinerary; a significant – usually more than 24 hours –  change of outbound flight time) you may cancel your booking and obtain a prompt and full refund of all money paid by you to RASK TRAVEL provided that you have given us written notification of cancellation within 7 days of the date on which we notified you of all alterations. Please note that where an airline schedule change or disruption causes a potential material change, RASK TRAVEL may choose to switch flight routings at no additional cost to you, to enable us to fulfil our obligations to you. In these circumstances, if you choose to cancel, normal charges will apply and insurance premiums cannot be refunded. If we make a material change within 8 weeks of departure, you will also be entitled to compensation per person in accordance with the scale below.

Period before scheduled departure date within which a material change is notified to you

Notification period Compensation
55-43 days EUR10
29-42 days EUR20
15-28 days EUR30
0-14 days EUR40

 

Payment of compensation shown above will not be made for any change or cancellation caused by events such as war or threat of war, terrorist activity, insurrection, riots, strikes, civil action, decisions by governments or governing authority, natural or nuclear disaster, health risks, epidemic or pandemic illness, bad weather, unavoidable technical or maintenance problems with transport, cancellations, changes of schedules or any other operational decisions of air, land or sea carriers, closed or congested airports, ports or stations, or similar circumstances beyond our control. For the purposes of this contract we define the above as force majeure.

b) Cancellations

RASK TRAVEL reserves the right in any circumstance to cancel all or part of your travel arrangements. We will not cancel within 8 weeks of our booking departure date, except in circumstances of force majeure, the clients’ failure to pay the final balance on time, or where the minimum number of clients required to run an integral excursion or element of the trip is not met. In these circumstances, we will try to offer you alternatives (if available) but RASK TRAVEL accepts no liability for compensation or associated costs beyond a full refund of the deposit or other payments made to RASK TRAVEL for the trip or excursion.

Where we are obliged to cancel all or a discrete module of your travel arrangements for reasons beyond our control, as described in 9a (force majeure) or 9c, RASK TRAVEL shall inform agents and clients who have booked direct as soon as possible and offer alternative arrangements of comparable standard, if available, or a prompt refund of all monies paid for the tour or module. If the alternative is cheaper we will refund the difference. Any refund shall be sent to agents within 10 clear days and to direct clients within 14 clear days. RASK TRAVEL accepts no liability for compensation beyond this full refund.

If any of the causes for cancellation or amendments occurs after the tour has commenced or after we are able to advise you, we reserve the right to allow our local supplier or tour leader to amend the planned itinerary and accommodation on your behalf and where these amendments are made as a result of force majeure, no compensation will be paid. Delays in departure and failed transport connections will sometimes make it impossible for a client to use services contracted and paid for, and in these circumstances RASK TRAVEL shall be under no liability to pay compensation. However, where amendments are within our control, you will be entitled to compensation of EUR30 per person.

10. Prices

a) Exchange rates
The tariffs and scheduled airfares in our price lists and brochures are based on exchange rates published via Yahoo.com’s Exchange Rates – and are done on the day of the transaction. The price of a Journey or tour may be varied at any time before we have accepted your booking, and thereafter if any amendments be made by you to the original booking. Please also check the website to see if there has been a price variation – up or down!

b) Surcharges
If you have paid in full, we guarantee to impose no surcharge within the last 14 days prior to the commencement of your services with RASK TRAVEL; however, we are entitled to pass on any additional charges in respect of alternative arrangements requested by you.

Before this time we reserve the right to pass on to the customer any additional costs associated with currency fluctuation, government action or government imposed taxes/ increases, overflying charges, fuel surcharges, increase in scheduled airfares, or other transportation costs, airport taxes or embarkation or landing fees at ports. In this case we will absorb an amount equivalent to 2% of the affected element of the travel arrangement’s price, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be charged, but where a surcharge is payable, there will be an additional amount to cover agent’s commission where applicable. If this means paying more than 10% on the travel arrangement price, you will be entitled to cancel your travel arrangement, with full refund only of all money you paid to RASK TRAVEL only. Should you decide to cancel your holiday because of this you must do so in writing within 14 days of the date of our notification of the surcharge.

11. Refunds and compensation
As a basic principle, no refund will be made for any unused hotel accommodation, service or transport. However, where we ourselves are able to obtain a refund from hotels or principals for services not used, we will endeavour to pass this on to the client, less reasonable administration charges. RASK TRAVEL’s responsibility will not extend beyond this refund (where possible) and no payments will be made, or compensation given in respect of claims for contingent liability or inconvenience experienced by clients. No refund can be made on lost, mislaid or destroyed e-tickets or vouchers.

12. Variation of conditions of contract
No employee, servant, agent or associate of RASK TRAVEL may vary or omit any booking conditions without the written consent of the Director of RASK TRAVEL.

13. Jurisdiction
All matters concerning the booking shall be governed and construed in accordance with Israeli law and each party agrees to submit all such matters to the exclusive jurisdiction of the Israeli courts.

14. Insurance

It is a condition of booking with RASK TRAVEL that you take out insurance at the time of, or prior to making your booking. We recommend that you take out insurance early so that you get full value for money for cancellation insurance. The price of policies varies according to age, pre-existing medical conditions, duration of travel and the amount for which you need to be insured. It is your responsibility to ensure that the insurance cover you buy is suitable and adequate to your particular needs and especially in relation to personal accident, all medical expenses and repatriation costs. You must send us details of the policy you do take including the insurers’ name, policy number and 24-hour emergency telephone number. You are also required to carry proof of insurance with you and produce it if reasonably requested by our tour leaders or local suppliers. If you lose any personal items whilst travelling you are advised to obtain a written police report and/or from a local representative to assist with any insurance claim upon your return.

15. Your responsibilities

It is incumbent upon clients to behave in a responsible, restrained and sober manner when dealing with our local suppliers and representatives, with local authorities and with fellow travellers. If you are affected by any condition, medical or otherwise, that may affect you or other people’s enjoyment of the travel arrangement/journey, you must advise us at time of booking. Clients agree to accept the authority and decisions of RASK TRAVEL’s employees, tour leaders, and local suppliers whilst travelling with RASK TRAVEL. If, in the opinion of such persons, the health, level of fitness or conduct of a client at any time before or after departure appears likely to cause danger, distress or loss of enjoyment to others or to the client him/herself, the client may be excluded from all or part of the tour or excursion without refund or compensation. Similarly, you must meet any expenses RASK TRAVEL incurs as result of your behaviour. The behaviour and well-being of minors is the responsibility of parents or accompanying adults. You must ensure that all your travel documents, full passport, visas, inoculation certificates, credit cards, currency and travellers’ cheques are in order. No credit or refunds will be given as a result of lost, misplaced or destroyed travel documents. If your hotel has a safe, keep your passport there (but always carry a photocopy of the important pages for identification purposes). Use your common sense to judge whether hotel safe-boxes are indeed ‘safe’, since, even if we have booked the hotel for you, RASK TRAVEL will accept no responsibility or claims for contingent liability for theft from hotel rooms or safekeeping. Yellow fever, typhoid inoculations and prophylactics against malaria should be considered essential for all South and Central American countries within the tropics, please consult a qualified medical practitioner. We are able to give general advice, but cannot be held responsible for any information not stated in writing as indicated below. Use your common sense to decide whether food is safely edible.

The name on your airline e-tickets should be the name that appears on your full passport, so where we are booking flights on your behalf, we will use the name exactly as given on your booking form. If the name given is not as it appears in your passport, any penalties or charges incurred by airlines will be your responsibility, including the purchase of a whole new ticket if necessary.

Visas, passport requirements, immigration rules and any manner of travel insurance all form part of your responsibility. If you need information regarding visa and other travel document requirements for your trip then it is your responsibility to check directly with the relevant consulate. While RASK TRAVEL, upon request, can obtain visa information from an external visa advisory service provider on your behalf, we do not warrant the accuracy of such information, nor do we accept liability for any loss or damage, which you may suffer in reliance on it.

Please note that if you believe that we have stated orally that a particular facility or service would be available, we ask you make a brief reference to it in writing so that we may confirm it to you when accepting your booking. The same applies to requests for special diets, flight seats, room/cabin allocation and other sleeping arrangements, facilities for the disabled, all of which we must be made aware of in writing at time of booking. If RASK TRAVEL or any local supplier reasonably feels unable properly to accommodate the particular needs of the person(s) concerned we reserve the right to decline the booking. Whilst every effort will be made to meet requests for special diets and disabled facilities, they cannot be guaranteed in Latin America, nor can we accept claims for compensation associated with their non-provision. Similarly, any special request for flights seats and room/cabin allocation is at the discretion of the airline or service provider and unless and until specifically confirmed in writing all special requests are subject to availability. We will pass on any special dietary requirements to airlines but we recommend that you confirm this directly with the airline once your e-tickets have been issued.

16. Our responsibilities

We cannot accept responsibility for any services and arrangements which do not form part of the booking with us.

Our obligations, and those of our suppliers providing any service or facility included in your travel arrangement, are to take reasonable skill and care to arrange for the provision of such services and facilities. You must show that reasonable skill and care has not been used if you wish to make any claim. In many destinations, standards of quality, safety and hygiene may often be lower than those which could be expected. Indeed, the allure of some of our destinations is to experience relatively untouched parts of the planet and thus facilities and infrastructure in some areas may be of a basic nature and more appropriate to the local culture than to foreign travellers. The nature of the prevailing conditions may also give rise to events or entail risks beyond those either planned for or usually encountered. All bookings are accepted on the understanding that such differences are appreciated by clients and that they undertake all tours and excursions of their own volition. The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply (for example those of a civil aviation authority) or, if there are no applicable local regulations, if they are reasonable when compared to the local standards and customs.

If you need information regarding visa and other travel document requirements for your trip then it is your responsibility to check directly with the relevant consulate. While RASK TRAVEL can obtain visa information from an external visa advisory service provider on your behalf, RASK TRAVEL is not legally required to do so, and we do not warrant the accuracy of such information nor do we accept liability for any loss or damage, which you may suffer in reliance on it.

If any client suffers death, illness or injury whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement or excursion arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may have against a third party, provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed EUR5,000 in total.

17. Carriage by air and sea
This is subject to the terms and conditions of the carrier with whom you travel. In respect of carriage by air, sea, rail and road, as well as the provision of accommodation our liability will be limited in all cases by the carrier’s conditions of carriage and by the relevant international convention, namely the 1929 Warsaw Convention (as amended) or the 1999 Montreal Convention (air travel); the 1961 Berne Convention (rail travel); the 1974 Athens Convention (carriage by sea); the Geneva Convention 1973 (carriage by road) and the 1962 Paris Convention (hotel accommodation). The terms and conditions of these conventions may limit or exclude liability for death or personal injury, delay to passengers and loss of, damage or delay to luggage. We are regarded as having all benefit of any limitation of liability contained in these or any other conventions or regulations. Therefore, where a carrier or service provider would not be obliged to make any reimbursement or payment to you under the applicable convention on conditions of carriage, RASK TRAVEL is similarly not obliged to make any payment to you. Copies of the international conventions and carrier’s conditions of carriage are available from us upon request. EC regulation 261/2004 relates to all flights departing from the EU, or departing from outside the EU but with an EU carrier. It sets down rules governing compensation and assistance which must be provided to disrupted passengers and specifically covers cancelled flights, long delays, denied boarding and downgrades. Affected passengers should ask at the airport for details of their rights under the legislation; however, the legislation taxes the most agile of legal minds, and an airline check-in clerk cannot expected to offer, without guidance, a definitive view on your rights. It is possible that 261/2004 will be amended to make matters clearer. Air travel is also subject to operational decisions of government bodies, carriers and airports which may result in delays or diversions. Please note that transatlantic and Latin American carriers sometimes change the departure time of flights at short notice, and in some instances, schedules shown in the computers of transatlantic carriers differ from those actually flown by smaller local carriers. We advise you that it is your responsibility to be meticulous in locally reconfirming directly with the carrier operating the flight. RASK TRAVEL accepts no liability for the consequences of flights missed owing to the passenger’s failure to reconfirm both the reservations and timings. Clients flying in economy class to long haul destinations should be aware that flights are often full; you may not be able to get seats together. We also recommend that you check in early for a long flight, and in any case, not less than two hours before scheduled departure time. Our brochures and website are the responsibility of the tour operator, and do not commit the airlines mentioned herein or any other airline used in the course of your travel arrangements.